4 rue ville Cadiou -Pontlivard - 22690 Pleudihen - France
Tel + 33 296 833 567 - Fax + 33 296 882 720
e mail : chal@wanadoo.fr
FREQUENTLY ASKED QUESTIONS
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* I WISH TO ORDER BUT I DO NOT WANT TO SEND MY CREDIT CARD NUMBER ON THE INTERNET
You can pay by check should you wish to
Proceed your order as usual ( Fill checkout green page and Confirm order )
SELECT check instead of visa and in the check data boxes give your name and town ( do not leave boxes empty )
Confirm ( this will make you receive a copy of your order if the email address you wrote is correct)
Then, give your CC data by :
Post : CHAL, Pontlivard , 22690 Pleudihen, France
Phone :+33 296 833 567 - Fax : +33 296 882 720
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* SAFETY OF TRANSACTIONS ?
All confidential data transfer - ( i.e.: the page giving your name, address and Credit Card details ) - are done using a SSL Secure Line encrypting all data to our server https:// ( see the shut lock at the bottom of your browser window ) . We do not keep any confidential data on our servers
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* CREDIT CARDS ACCEPTED ?
ALL MAJOR CREDIT CARDS are accepted (VISA, MASTER CARD, ACCESS, AMERICAN EXPRESS, DINERS CLUB,.......).
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* CURRENCY USED
Prices are in Euro €.
As Euro fluctuates, prices in US $ are only given to help you to have an idea of costs.
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* EXCHANGE RATE BETWEEN EURO AND MY OWN CURRENCY
* WHAT IT IS NOW ?
As Euro fluctuates, prices in US $ are only given to help you to have an idea of costs.
The currency rate used is automatically given by the International Credit Card Banking system the day you are charged .
To let you know what is the exchange rate and how much it will cost in your own currency, the link below is connected to YAHOO FINANCE
yahoo finance exchange rates
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* IS VAT INCLUDED AND WILL J HAVE TO PAY FOR IT ?
As we work with many countries, ALL PRICES ARE VAT FREE , but the vat inclusive price is always shown below.
VAT applies only to all European Union countries only (UK ,D ,F,NL ,B ,I ,L, IRL, FL, SP, GR, P...) and will be added for EEC at the French rate of 19.6% on checkout page at the end of the order.
VAT inclusive prices are always shown under the item image
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* WILL J HAVE TO PAY TAXES ON ENTRY OF GOODS IN MY OWN COUNTRY ?
Countries outside European Union buy TAX FREE. ( i.e. 20% lower than French domestic prices, VAT 19.6% ),
you may (or may not) have custom duties to pay on arrival.
We'll do our best to keep you informed in case we are aware you might have import duties to pay. It seems to happen above a minimum value or weight ( coats).
Sometimes it is better to place two orders rather than being over the 2KG (4lbs) recorded post office parcel limit.
But even if you choose express shipment and have duties to pay your buy will be only about the same as France.
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* HOW LONG DOES IT TAKE TO HAVE MY ORDER SENT ?
We work on a continuous line with the manufacturing department. It takes usually 4 to 8 days between order received and the day goods leave France.
However sometimes there may be a gap in stock and it may take slightly longer.
You will always be kept informed of scheduled delivery day with the possibility of cancelling your order should the delay be too long.
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* SHIPPING COSTS
We try to keep postage costs as low as possible.
for each destination (USA/Canada, EU, Europe outside EU, Other Countries) you can choose for small parcels between express shipment and recorded parcel post
Orders under 2kgs (4lbs) are sent as Recorded Parcel Post ( 15/20 days to the USA).
Shipping costs are calculated on shopping cart page
( link " Basket content and checkout " ).
Do not forget to hit the "RECALCULATE" button if you modify your order on green page
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* HOW LONG IS SHIPPING ?
2 days for EU via chronopost
15 / 20 days to the USA by Post
5 days to the USA via chronopost
15/20 days to JAPAN, AUSTRALIA by Post
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* HOW TO ORDER THE RIGHT SIZE ?
On each page either there is a " check your size " link leading to a size scale ( US, GB, D, F ) or, on the order button, measurements are shown in INCHES and in Centimeters helping you select the size to order.
For each item it is also specified if this item is small, or large to size
Should you have any hesitation send us a mail with your height and weight and our team who has been working in clothing shops for quite a while will help you
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* WHAT IF THE SIZE RECEIVED DOES NOT FIT ?
Send us an email asap to let us know about it and follow our instructions to send it back.
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* HOW TO SEND BACK AN ITEM ?
Goods returned will have to :
a/ have their original label on
b/ be in their original bag
Credit Card refunds will be done the day goods are received back.
Refunds are limited to value of goods only.
Our own responsibility is strictly limited to the value of the goods the day they were sent.
IMPORTANT NOTICE :
As return goods are your responsibility until delivered , it is highly recommended to send them back as "RECORDED PARCEL POST"
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* WHAT IF THERE IS A DEFECT ON ONE ITEM ?
We do our best to have only high quality products
We double Quality Check each garment once when it is made and once before shipping when it is packed
They are garanteed againts any manufacturing defect.
Should there be a defect, inform us by email.
The faulty garment will be examined by our laboratory to know what happened and either mended by the manufacturing department or exchanged.
Claims will be accepted during three months following invoicing date.
However we cannot be held for responsible for clothes either ill treated or washed over 40 degrees Centigrade ( 104 Farenheit), washed in a washing machine having not worked according WOOLMARK instructions for woollens nor dry cleaned not following label instructions.
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* PRIVACY POLICY
All data will be used for our own use only and will be neither given nor sold to any one.
Confidential data such as Credit card details are immediately wiped out of our server.
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* Any unansewered question ?
just ask : chal@wanadoo.fr
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Chal loisirs diffusion
Sirene 418 064 820 00016 514SO - RCS 98A49 SAINT-MALO - TVA n° FR 89 418 064 820
Siege social 12 Blvd. villebois mareuil - 35400 st malo
Banque Populaire de l'Ouest - Saint-Malo (intra-muros) - France - Acc n° 16707 - 00017 - 11721105009 - 90
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